Introduction

Process Improvement

Looking to capture improvement opportunities or solve recurring problems?

Is your organization missing opportunities or facing recurring problems?

Are you unsure which opportunities to address first, or do you need to find the root causes of a problem?

How can we help?

We help you understand the situation through people’s experience and available data, then turn the analysis into agreed actions.

What does the service include?

Depending on the project, the scope may include analysis, prioritization, planning, implementation, and follow-up. Activities are agreed for each project.

Which path fits your situation?

Proactive improvement

Identify and prioritize opportunities that can help the organization work better.

Problem solving

Analyze problems using data, confirm impacts, and work on their root causes.

How do we work?

Proactive improvement

  1. We review processes, strategy, and staff experience; analyze alignment and good practices; and identify and quantify adjustments and opportunities.
  2. We estimate effort and timelines, propose priorities, and agree on a work plan.
  3. We implement improvements, develop processes in detail, manage stakeholder involvement, and train personnel.
  4. We follow up through meetings and visits agreed according to each project’s scope.

Problem solving

  1. We review problems and gather data; analyze root causes and confirm impacts.
  2. We estimate effort and timelines, propose priorities, and agree which root causes to address.
  3. We implement plans, verify action effectiveness, and train personnel.
  4. We follow up through meetings agreed according to each project’s scope.

What can you expect?

The agreed scope defines activities and follow-up for each project. Daily meetings, progress meetings, and follow-up visits are agreed according to each project’s scope.

If included in scope, we document and transfer learning so it can become part of knowledge management.

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